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Frequently Asked Questions

Why Should I Go Plastic-Free?

Plastic was made to last forever. Experts emphasize the importance of reduce, reuse then recycle plastic (in that order!) to limit its negative impact. That’s where HopePodz house-cleaners come in. Instead of buying new liquid house cleaners at the store, reuse your empty plastic bottles by refilling them with HopePodz. Here are some sobering facts that keep us up at night:

  • - Recycling experts tell us that on average, only 9% of the plastics we toss in the bin actually gets recycled. There are cities, however, who are doing great jobs at diverting their discards from local landfills. These cities are mainly on the West Coast and have laws mandating tough waste diversion quotas.
  • - Still every year, over 2.5+ BILLION plastic house-cleaner bottles end up in landfills and oceans. They will take 500+ years to decompose.
  • - Instead of biodegrading, plastic breaks down into smaller and smaller pieces, never fully going away.
  • - Toxic chemicals from single-use plastic in our landfills leach into groundwater and other waterways — eventually making its way back into the food we eat and the water we drink. This exposure has been connected to cancer, birth defects and many other ailments.
  • - Plastic pollution is extremely harmful to marine life who accidentally consume or get tangled up in our trash.
  • - When countries illegally burn plastic waste (which is often our exported plastic scraps), the toxic fumes can lead to respiratory illness.

How Do I Use HopePodz & Where Should I Store Them?

  1. 1) Drop 💧a HopePodz refill into an empty spray bottle.
  2. - First rinse your old bottle to remove any residue of its previous contents. Do not mix chemicals.
  3. - Make sure your hands are dry when handling the refills. We prefer them to dissolve in the spray bottle, not your hands!
  5. 2) Refill 🚰bottle with tap water. Hard or soft water, it doesn't matter.
  6. - HopePodz are designed to be diluted in any bottle between 26 oz (768 mL) and 32 oz (946 mL).
  8. 3) Swish ♒and get cleaning! Don't forget to affix the HopePodz bottle label to show you saved that bottle from landfill!


Store your HopePodz out of reach of children in (ideally) an air tight container in a cool dry place (like a pantry, drawer or in a closed cabinet where the temperature stays below 80°F (27°C); a refrigerator is not dry). The pods have a shelf life of about 2 years. Still, they tend to harden a bit when exposed to air. Don't worry if yours do harden, though — the refills will still dissolve & work just as well as their more supple selves.

HopePodz are Green Seal Certified – What Does That Mean?

  • HopePodz Cleaners have been certified Green Seal to be: non-toxic, non-carcinogenic, biodegradable and have been tested for performance 🌎 We are very proud our products carry this extremely stringent certification. Find out more at

Is the HopePodz Disinfectant Recognized by Health Canada?

HECK YEAH! We have acquired our very own DIN number (02510316) which allows us to sell our Disinfectant in Canada within Health Canada guidelines :-)

What are the Ingredients in HopePodz?

The pods’ wrapping looks like it’s plastic, but it’s not! It’s made out of polyvinyl alcohol (PVA) — which is non-toxic, biodegradable & fully dissolves in water. Just drop the pod, PVA-casing-and-all, into an empty bottle and refill with water. No plastic anywhere. Check out our blog for more information. 

Glass, Bathroom & Multi-Surface formulas contain:

- Ethoxylated alcohols C9-C11 blend
- Hexylene glycol
- Propylene glycol
- Water
- Synthetic fragrance (lavender)*
- dye

Disinfectant formula contains:

- Octyl decyl dimethyl ammonium chloride 15.24% W/W
- Dioctyl dimethyl ammonium chloride 7.62% W/W
- Didecyl dimethyl ammonium chloride 7.62% W/W
- Alkyl (50% C14, 40% C12, 10% C16)
- Dimethyl benzyl ammonium chloride 20.32% W/W
- Alcohol (C11) Ethoxylate
- Hexylene Glycol
- Ethanol
- water
- synthetic fragrance*
- dye

* While the lavender scent is very mild, HopePodz might not be suitable for individuals with scent sensitivities. However! To many of our customers with Multiple Chemical Sensitivities, the cleaners smell “clean” & not like lavender at all! There are no scent-free, dye-free formula options yet. These are on the manufacturer's product development radar, along with a plant-based formula! Stay tuned.


Foaming Hand Soap contains:

- Triethanolamine Dodecylbenzenesulfonate
- Hexylene Glycol
- Sodium Lauryl Sulfate
- Aqua
- Fragrance

No colour added

How Well do HopePodz Clean?

Yes! HopePodz are tried, tested & true. Professional cleaners across the country are using our pod cleaning formulas to clean office buildings, homes, malls and healthcare facilities. We're excited to be the first to launch this pro-planet, professional cleaning formula to the home market.

HopePodz are certified by 3rd party labs to perform as well or better than liquid-heavy, house-cleaners you're likely using now (and tossing into recycling) 🌎HopePodz are Eco-Certified and safe to clean all non-porous surfaces, including: varnished hardwood, glazed ceramic tiles, sealed natural stone & marble, laminate, vinyl and linoleum.

Are HopePodz Cruelty-Free & Safe to Use Around Children & Pets?

Yes! HopePodz are not tested on animals & they’re Green Seal Certified to be non-toxic and non-carcinogenic (with the exception of the disinfectant). Still! The packaging is not child proof. As with all cleaners & disinfectants, HopePodz should be kept out of reach of children & pets and should not be ingested. The pods do contain a non-toxic and extremely bitter flavour additive to help prevent swallowing if the pod or the diluted solution is accidentally put in the mouth 🌎 Once the refills have dissolved into the cleaning solution, they're safe to use in your home or office. For more detailed safety & handling information, refer to the following Safety Sheets (Keep in mind, these safety sheets refer to the concentrates, not the diluted solutions):

HopePodz™ Bathroom Cleaner Safety Sheet

HopePodz™ Glass Cleaner Safety Sheet

HopePodz™ Multi-Surface Cleaner Safety Sheet

HopePodz™ Disinfectant Safety Sheet

HopePodz™ Foaming Hand Soap Safety Sheet

How are You Minimizing Your Carbon & Plastic Footprints?

We're doing everything we can to minimize our plastic footprint. Which is not easy these days because sadly, plastic is everywhere!

- We mail (by Canada Post) the pods in small, recyclable cardboard boxes with no bubble wrap or plastic packaging.

- The label stickers you get with your first order are made of polyvinyl chloride, PVC and plastic #3 — all of which ARE recyclable and can be melted down and repurposed 💚Our hope is that both plastic bottle (& its label sticker) will be reused, not thrown in your curb-side bin 👍As well, when you repeat your HopePodz order, we'll only send you more label stickers when you ask us to.

We're also doing everything we can to minimize our carbon footprint.

- HopePodz are 300X lighter than liquid-heavy house-cleaners that come mixed in plastic bottles. Which means there will be fewer carbon-spitting 18-wheelers — needed to transport fewer plastic-wrapped skids of single-use plastic, liquid-heavy house-cleaners — to supermarkets and big box stores around the country.

- For those who prefer to shop locally, we're working hard to get HopePodz into eco-friendly stores in your community. If you're interested in carrying HopePodz in your store, email us at for wholesale pricing.

Green Products Can Be Expensive – How Much are HopePodz?

As young eco-warriors living on shoe string budgets ourselves, we get it. We've only recently launched HopePodz and so we don't have the same volumes (yet!) as the big-retail-brands (you know who they are!) & many eco-friendly cleaners & disinfectants. As we grow, we'll save on advertising, shipping, packaging & can transfer those savings on.

For now, we can deliver HopePodz to you for 33.33% less when you subscribe and tell all your friends! 💚

Most of our subscribers repeat their 3-pack @ $11.99 every 3 months, which works out to $3.99 per diluted bottle. Choose the delivery frequency that works best for you (choose every 1-8 months) 🌎 and cancel anytime 👍🏻 No hassles, lock-in contracts, minimum orders or nonsense. Unsure how fast you'll go through a bottle of cleaning & disinfectant solution? Start by choosing one frequency and then login to your account to modify anytime. We send an email a few days before your subscription renews to let you know your renewal is approaching. We'll automatically charge your card when we process your order, and aim to deliver to your door by Canada Post within 10-12 business days.

What if I Want to Test Them First?

Don't sweat, we've got you covered with our 100%, 30-day money back guarantee. That means if you're not 100% satisfied with our products, let us know within 30 days and we'll refund your hard earned cash.

We Are Planet Hope Return Policy:

1. The customer must let us know if they are not satisfied with the product within 30 days of purchase. If they have not tried the product, they must send it back to We Are Planet Hope within the 30-day return policy to receive a refund.

2. The returned product must be in near-perfect condition and cannot be used in any way.

3. Product may be returned for a refund, or in exchange for a product of equal or lesser value.

4. Please email a customer service representative at to initiate the return.

Love HopePodz! Do You Have Corporate and Wholesale Accounts?

Yessssss! Chances are, much of the swag you're giving clients — or selling at your store if you're a retailer — will eventually end up at a local thrift shop or in landfill. Instead, we hope you'll give the planet-friendly gift of HopePodz! 💚 Please complete our Wholesale Application to find out more!

How Does the Subscription Program Work?

Our Subscription program is super flexible. There are no contracts, no automatic billings & you are in charge:

  1. 1. When you first subscribe, tell us how often you want to receive your HopePodz. Let’s say you choose every 3 months.
  3. 2. We'll automatically charge your card when we process your order, and aim to deliver to your door by Canada Post, usually within 10-12 business days.
  5. 3. You’ll start receiving a series of welcome emails from of us. One of our emails will remind you to set up an Account. Creating an account is a great idea! With an account, you have total control to change your delivery interval, swap one product for another, update delivery and credit card information—as often as you want! Click here to download a step-by-step guide!
  7. 4. Then, a few days before your next scheduled shipment, we’ll send you a quick Reminder email to say we’re just about to send your next order.
  9. 5. Let’s say you haven’t quite run out of the HopePodz you have on hand. Just click on the link in the Reminder email to access your account. Then change the delivery frequency. Or swap one product for another. Or change your billing address. Of course, you can always email us too — we’re always happy to help.
  11. 6. When we fulfill your next order, we’ll bill your card again. We only bill your card when we fulfill your order.

How Do I Create an Account?

Creating an account is a great idea—particularly for subscribers. With an account, you have total control to change your delivery interval, swap one product for another, update delivery and credit card information—and more! Click here to download a step-by-step guide!

Planet Hope is Youth-Led - Do You Have Enough Experience to Run a Company?

We’re a youthFUL-led organization. So, in terms of experience, YES we do have what it takes, thanks to...

- Our senior management team is made up of world-class entrepreneurs, business people and marketers (our parents!) with decades of experience at the highest levels of business. Together, this diverse group of professionals has outstanding credentials to deliver a project like HopePodz.

- We've teamed up with one of the largest manufacturers of commercial cleaning products (our parents’ friends!). They currently manufacture for A LOT of big-name brands and have confirmed that they have capacity to deliver our products on time and on budget.

- Last, our Co-Founder Matthew Hope's family has invested ALL of his university tuition into this project. None of us are getting a cent of that money until the company starts to turn a profit. Safe to say, we’ve all got a lot of skin in the game. Especially Matthew, who left university to devote his entrepreneurial energy and mental health to We Are Planet Hope's success.

Interested in wholesale pricing? Let's talk! Please complete our Wholesale Application.